ONLINE ORDER PROCESSING

ONLINE ORDER PROCESSING SPECIALIST FOR E-COMMERCE

FLSA Status: Nonexempt

Hours of Work: 30 - 40 hours per week

Reports to: Warehouse Manager

Date Revised: 1/8/2021

Delivering excellent service to The Game Capital customers by gathering and shipping online orders in a timely manner.

Essential Duties and Responsibilities:

  • Shipping out online orders from a number of different platforms such as eBay and Amazon, TCGPlayer, and The Game Capital website.

  • Ensuring that the correct items and quantities are being sent out.

  • Properly packaging items and identifying the most cost effective shipping method.

  • Efficiently managing time to ensure orders are completed by their ship by date.

  • Managing online inventory.

  • Navigating selling platforms.

  • Printing packing slips, preparing envelopes, & printing shipping labels.

  • Locating sold items, preparing & packaging orders, and confirming shipments.

  • Communicating with customers regarding the status of their orders.

  • Processing customer returns and issue refunds as needed.

  • Maintaining a clean and organized work space.

  • Regular timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

  • All other duties as assigned.

Knowledge, Skills and Qualifications:

  • High school diploma/GED required.

  • Ability to work weekdays: 9AM - 5:30PM.

  • The ability to read, write, and perform basic math.

  • Basic computer skills required.

  • Maintain a positive attitude and focus on order accuracy in a fast-paced environment.

  • Fast learner, ability to process and adapt to situations, and have excellent attention to detail.

  • Ability to work independently.

Physical Demands and Work Environment:

  • Lifting up to 50 pounds on a regular basis.

  • Full range of upper body motion.  

  • Must be able to work at a fast pace.

  • Regularly operates a computer and printer.

  • Regularly assembles boxes and packs merchandise into boxes or envelopes for shipping.

  • Will work in a climate controlled environment with little exposure to variations in temperature.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.